Estimated Arrival = Production time + Shipping time
Shipping time is calculated from the day your order leaves our door to your delivery address.
SHIPPING PRICE
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US orders: $6.99 for orders $0.00-$69.99, Free Shipping for orders more than $69.99
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Canada orders: $6.99, Free Shipping for order more than $100
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International orders: $19.99, Free Shipping for order more than $149.99
📦 FOR ORDERS WITH MORE THAN 2 DIFFERENT ITEMS
If you've placed an order for multiple items, these products could arrive at different times.
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T-Shirts and Mugs will be shipped together from one production facility.
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Decals and Handmade items will be shipped together from another production location.
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If your order includes products from different categories (e.g., a T-shirt and a Decal), they will be shipped separately with different tracking numbers.
🚚 RISK FREE SHIPPING
If your goods don't arrive within 60 days, you will be refunded in FULL.
If there's a missing order, please let us know via support@shellaofficial.com.
We’ll investigate (usually 3–5 business days) and send you a replacement once confirmed.
🛃 CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay duties and taxes upon delivery.
These fees are determined by your local customs office and are the customer’s responsibility.
We are not responsible for customs delays. For more details, please contact your local customs office.
📍 WRONG ADDRESS DISCLAIMER
It is the buyer’s responsibility to ensure the shipping address is correct.
We cannot guarantee address changes due to strict shipping schedules.
We will NOT be held responsible for packages sent to the wrong address entered by the buyer.
If the order arrives in your country and:
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The customer refuses the package, or
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Delivery attempts fail,
We reserve the right to abandon the package(s) and no refund will be issued.
📞 CONTACT – Shella Official
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Address: 9222 Roseglen St, Temple City, CA 91780
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Email Support: support@shellaofficial.com
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Phone: +1 (719) 677-5054
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Support Time: Mon to Sat, 7am – 5pm
